Measuring ALS for ISPs is easier said than done. Many variables need to be taken into account when planning an ALS monitoring system and methodology. I hope that this brief speech has given some high-level instructions on how to proceed and a certain point of view that should be kept in mind. If you want to delve deeper into the subject, here are three queries for comments (RFC) that you can check: 5.2. Compensation is awarded in the form of an increased service delivery period after the results of the calendar month. The compensation under this contractual clause is paid only if the subscriber has paid the service of the supplier without notice. 4.5.1. The planned technical work is always carried out during the lowest working hours of Internet users. Technical work temporarily restricts access to the service. The simplest redundancy you can create is literally a manual tipping mechanism with the additional Internet line replacement. If you have z.B a T1 or MPLS connection in your office as your main Internet line, you should keep a low-cost DSL or cable connection at the office so you can manually change your WAN connection within a few minutes of the outage. Not ideal, but works on a certain level. What distinguishes the right Internet service provider (ISP) from the bad? Whether or not they complete their Service Level Agreements (SLA).
An ALS is a contract between a service provider and a subscriber that defines the level of performance expected by the service provider. An ISP that does not comply with its ALS will treat angry customers, let subscribers switch to other competitors or, worse, handle lawsuits. 3.1.3. System administration work not described in paragraph 3.1.2. can only be carried out electronically in the supplier`s “billing system” in the “Support Centre” section after first-line agreement with technical service specialists. Some works can be performed on a paid basis. The terms of this agreement do not apply to the speed and quality of such work. 4.2.1.
The provider guarantees access to services of at least 99.9% by the end of the month (no more than 43 minutes without access to the service for one month according to data from the provider`s monitoring system). The Service Availability Indicator excludes time spent on work to update server hardware and software or other technology platform materials, as well as unplanned work by which subscribers are notified by email. When providing services to their customers, many Internet Service Providers (ISPs) implement service level agreements against their offerings.